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Technical Support Analyst
Sydney CBD
  • Vibrant culture with a passion for Mexican food
  • Opportunities for career growth and professional development
  • FUN environment with FREE Lunch!



Mad Mex operates 70+ restaurants throughout Australia and New Zealand and has been providing the freshest Mexican food to the masses for over 10 years.



As a Technical Support Analyst at Mad Mex, you will primarily be providing service desk support across the Mad Mex restaurants and the Mad Mex support office. You will also be involved in some project work as well as providing continuous service improvement across the business.


This role includes the maintenance, installation, configuration, and troubleshooting of the POS, network, and hardware for the restaurants. It also includes employee onboarding, asset management, and documentation for the support office IT processes and systems.


Some technology platforms and systems you will be supporting and improving are the Mad Mex online ordering system, iOS & Android mobile app, POS, Inventory, Centralised restaurant hardware network & monitoring, Service Desk, Microsoft Office 365, CRM, and SQL (Business Intelligence).


In addition, you will be providing desktop and infrastructure support across Active Directory, Group Policy, Windows Server, Cisco Switches, Firewalls, SQL Server, Office 365, SharePoint online, Microsoft Flows, Cisco VOIP, WiFi, HP, Lenovo, and Microsoft Surface Book workstations. This includes but is not limited to backups, system maintenance, network monitoring, service desk incident management, risk prevention and disaster recovery, desktop imaging, automation, process implementation, and system implementation.


This role consists of many opportunities for continuous service improvement, process implementation, change management, R&D, and exposure to a large variety of technology systems and vendors that are industry leaders.




To be considered for this role, you must have at least 3 years of technical and/or application support experience, as well as experience with service desk, infrastructure, network, and desktop support.


Essential Skills/ Experience:

  • Service Desk
  • SQL
  • Active Directory
  • Windows Desktop and Server Operating Systems
  • Office 365
  • SharePoint Online
  • Effective Communication – remote, telephone, and face to face
  • Documentation

And to tip the scales in your favour, you will also have experience with:

  • SQL SSIS and/or SSAS development
  • POS
  • SharePoint Online
  • Microsoft Flow
  • Powershell
  • Hospitality/retail industry experience
  • Microsoft Azure
  • CRM


This is a full-time, permanent position located in the Sydney CBD. Not to mention the delicious perks that come with working in one of the freshest leading Mexican restaurant brands in Australia - including FREE lunch!



Come join the Mad Mex Familia!


*Please note, full permanent Australian working rights are required for this position.

(No calls from agencies please – we are recruiting this role ourselves!)

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