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Shift Supervisor
Part Time/Singapore

Australia’s Freshest Mexican chain is coming to Singapore!

Mad Mex was started out of a love for quality and healthy Mexican food. We want our guests to get a fast meal with home-cooked quality made entirely of real ingredients that are always big on taste!


At Mad Mex Singapore we are committed to building great teams by providing ongoing training to support your journey to achieve your goals while delivering a great experience for our guests.


We promise a fun environment where you can work with some of the most awesome people. If you are looking for a career in the food industry or in retail management, Mad Mex can help you develop the skills and knowledge to assist you on your journey.



Your journey starts here. Come join our Familia!


Position              : Shift Supervisor (Part-Time)

Reporting to      : Restaurant Business Manager

The Role:

Responsible for managing shifts whilst maintaining the highest levels of customer service and ensuring the staff is upholding the Mad Mex values.


We are looking for experienced people leaders who:

is Passionate for People Management

  • Uphold the vision, mission & values of Mad Mex and encrypt that piece in our work life
  • Uplift the customer journey that is aligned to the brand expectation that sets MAD MEX apart;
  • Constantly train/retrain the team with MAD MEXs’ system, process, SOPs and supervise on execution to ensure the superior customer journey


is detailed in Product Management:

  • Supervise and update Restaurant Business Manager on inventory management which includes receiving, rotation and stocktaking
  • Supervise food safety and quality standard adhered to the policy/guideline which includes labeling, shelf lives, usage and wastage


is Performance Driven:

  • Conduct marketing initiatives to uplift restaurant performance and ensuring activities adhere to brand touch point
  • Ensuring compliance with NEA and workplace legislation
  • Ensure cash handlers adhere to cash handling & banking procedures
  • Ensure smooth Daily Opening & Closing of the restaurant and flawless shift management


It is essential for a qualifier to have/to be

  • At least 2 years of experience in supervising 6-10 crews per shift in the F&B Operations
  • Completed Food Hygiene course and carries a valid certificate.
  • Moderate computer skills Outlook, Word and Excel
  • Passionate about the food industry and customer experience
  • Exceptional customer service skills
  • Proven ability to motivate staff and build team spirit
  • Able to develop and coach others
  • Good communication skills – verbal & written


It is desirable for a qualifier if one is/has

  • Familiar with the food industry local laws, certifications and compliance
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