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Part Time Restaurant Crew - Service (Front-Of-House)
Marina Bay Financial Centre

Position              : Part Time Restaurant Crew – Service (FOH)

Reporting to      : Restaurant Manager

 

The Role:

The counter crew is the heart of service, representing the brand to our customers, instrumental in providing awesome service to customers so that they keep coming back.

 

 

Job Responsibilities: -

 

  • Engage and delight customers; interact with them; creating a memorable service experience
  • Manage crowds, greet customers and assist with seating arrangements during peak hours
  • Manage cashier responsibilities and ensure accurate order
  • Know products to be able to assist customers with orders
  • Upsell / Cross-sell to meet store monthly targets
  • Understand the brand in order to engage customers
  • Assist with educating customers during any marketing/store campaigns
  • Ensure lobby is clean and tidy for customers (especially during peak hours)
  • Taking instructions from managers and crew leaders

 

 

Candidate Profile:

  • Love interacting with people, and in creating a memorable service experience. This includes engaging them and handling their feedback
  • Have energy levels that are off the charts, and enthusiasm with the ability to work in a fast-paced environment
  • Ability to handle all stations of Front End
  • Pleasant disposition; Smiles spontaneously and constantly especially during peak hour periods
  • Ability to manage peak hour periods with speed and accuracy
  • Fluent in English (advantageous if a person can also communicate in a second language)
  • Able to work rotating shifts, weekends, the eve of public holidays and on public holidays
  • Thrives in fast-paced environments and can work on their feet
  • Cooperative; Great team player
  • Housewives looking for flexible working hours are highly welcomed to apply

 

 

KEY PERFORMANCE INDICATORS

  • Meet & Exceed Store Targets
  • Customer Feedback
  • Customer Experience
  • Store Audits
  • Speed in Service
  • Accuracy in orders

 

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