General Manager Property & Development

The General Manager of Development is a key member of the Mad Mex Leadership Team, contributing to the overall strategy of the business and leading the expansion goals of the organisation.


This is a hands-on role responsible for leading the Development Department, ensuring the development functions of leasing, design & construction, and franchising (including franchise sales) achieve strategic and expansion goals whilst working coherently with the wider organisation.


Key Responsibilities:




  • Lead the Development team to achieve expansion goals, with excellence, and whilst living the Mad Mex values
  • Maintain and continue to build the Mad Mex culture and engagement of people through effective people leadership and management of teams
  • Runs department WIPs, property & project meetings, leading and aligning all stakeholders to achieve the common goal
  • Contribute as a member of the Leadership Team, sharing experience and partaking in decisions that are in the best interest of the business.
  • Ensuring the Development team works cross-departmentally to ensure all departments are aware of and contributing to projects as applicable.
  • Communicate to and involve all levels of the organisation as required
  • Responsible for delivering board and management reporting related to expansion and business goals
  • Provides coaching and development opportunities to the Development Team 






  • Leads the strategic process for the new Restaurant pipeline and presents to Leadership Team for collaboration and consensus.
  • Leads the team to analyse data and create a national leasing strategy of potential, viable site locations.
  • Lead the search for the best sites, ensuring all new site proposals meet financial, strategic, and expansion parameters before presenting them to Leadership Team
  • Ensures the Lease Eagle platform is complete and up to date with all relevant leasing information
  • Ensures there are systems in place to actively and proactively report to the business on the status of current and future leases
  • Builds relationships with Landlords to be the “Restaurant of choice” for all A-grade locations.
  • Ensures the completion, and availability of high-standard supporting “marketing” documentation for all proposals to Landlords.
  • Leases are negotiated and renewed correctly with terms favouring Mad Mex. REPs are produced and presented to Leadership Team and CEO for sign off






  • Lead the Franchise Sales Manager to build a pipeline of approved Franchise candidates
  • Ensures the Franchise Sales Manager utilises and maintains the data in the ZOHO CRM recruitment platform
  • Ensures the Lease Eagle platform is complete and up to date with all relevant Franchise documentation
  • Ensures the Franchisee pipeline, aligns with the new lease pipeline, and every upcoming Restaurant has an approved Franchise candidate.
  • There are clear processes in place ensuring franchise documents are adhered to with respect to leasing and all necessary timelines
  • Ensures Franchise renewals are occurring and communicated to the Leadership team no later than 8 months before the end of the Franchise Agreement
  • Franchising is operating with the strictest compliance
  • Franchising is conducted in line with Australian Laws 






  • Lead the Design & Construction Project Manager
  • Own projects lifecycle - from initial site inspections to final handover to operations, and completion of defects o Assess potential sites with Development Team
  • Define project requirements, scope, and budget
  • Translate project objectives into tasks
  • Proactively maintain a current awareness of the project activities and status
  • Identify and prioritize existing and potential issues and risks, and develop strategies and controls to mitigate them
  • Ensure projects are delivered on time and within the scope and within budget
  • Conduct inspections of potential sites
  • Review leasing documents to prepare design brief and CAPEX documentation
  • Works with Design & Construction Project Manager to direct the design process with external design firms and the CEO
  • Provide Standard details and Standard briefing to all 3rd party designers
  • Ensure Authorities’ approvals are obtained as required incl. council, food authority, etc
  • Consider BCA / DDA issues and advise
  • Confirm scope with Landlord and understand Contractor requirements
  • Leads the Design & Construction Project Manager to coordinate tender, analyse submissions & make recommendations to Mad Mex
  • Provide expert advice on construction methodologies, sequencing, building issues, and clash detection
  • Ensures Design & Construction Project Manager manages timelines to deliver the project ahead of the design schedule
  • Works with team to source materials & design finishing and organise procurement
  • Oversee defects & rectification defects & organise additional items/changes to the design as required by Mad Mex
  • Ensures Design & Construction Project Manager delivers an excellent new restaurant handover and opening schedule
  • Oversee remodelling projects of existing locations
  • Leads the team to manage/coordinate additional ad-hoc design projects 



Qualification & Experience:


  • Strong leadership and organisational skills, especially the capacity to successfully manage several team members to deliver on competing priorities and deadlines
  • 5+ years of Leasing Management experience
  • 2 + years of Construction Project Management experience
  • 2+ years of Design Coordination / Project Management experience
  • Experience working in, or a good understanding of the franchising & QSR industry
  • Strong communication & interpersonal skills, including the ability to confidently liaise with key stakeholders (both internally & externally)
  • Excellent negotiation skills
  • Strong knowledge of Project Management processes
  • Proven ability to identify and mitigate risks
  • High attention to detail, thoroughness, & follow-up skills
  • Capacity to work independently with minimal direction and also collaboratively in a team environment.
  • Some domestic travel involved
  • On occasion, this role will require interstate and intrastate travel. 

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