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General Manager Property & Development
The General Manager of Development is a key member of the Mad Mex Leadership Team, contributing to the overall strategy of the business and leading the expansion goals of the organisation.
This is a hands-on role responsible for leading the Development Department, ensuring the development functions of leasing, design & construction, and franchising (including franchise sales) achieve strategic and expansion goals whilst working coherently with the wider organisation.
Lead the Development team to achieve expansion goals, with excellence, and whilst living the Mad Mex values
Maintain and continue to build the Mad Mex culture and engagement of people through effective people leadership and management of teams
Runs department WIPs, property & project meetings, leading and aligning all stakeholders to achieve the common goal
Contribute as a member of the Leadership Team, sharing experience and partaking in decisions that are in the best interest of the business.
Ensuring the Development team works cross-departmentally to ensure all departments are aware of and contributing to projects as applicable.
Communicate to and involve all levels of the organisation as required
Responsible for delivering board and management reporting related to expansion and business goals
Provides coaching and development opportunities to the Development Team
HEAD OF LEASING
NEW & EXISTING
Leads the strategic process for the new Restaurant pipeline and presents to Leadership Team for collaboration and consensus.
Leads the team to analyse data and create a national leasing strategy of potential, viable site locations.
Lead the search for the best sites, ensuring all new site proposals meet financial, strategic, and expansion parameters before presenting them to Leadership Team
Ensures the Lease Eagle platform is complete and up to date with all relevant leasing information
Ensures there are systems in place to actively and proactively report to the business on the status of current and future leases
Builds relationships with Landlords to be the “Restaurant of choice” for all A-grade locations.
Ensures the completion, and availability of high-standard supporting “marketing” documentation for all proposals to Landlords.
Leases are negotiated and renewed correctly with terms favouring Mad Mex. REPs are produced and presented to Leadership Team and CEO for sign off
NEW FRANCHISEES & MANAGEMENT OF EXISTING
Lead the Franchise Sales Manager to build a pipeline of approved Franchise candidates
Ensures the Franchise Sales Manager utilises and maintains the data in the ZOHO CRM recruitment platform
Ensures the Lease Eagle platform is complete and up to date with all relevant Franchise documentation
Ensures the Franchisee pipeline, aligns with the new lease pipeline, and every upcoming Restaurant has an approved Franchise candidate.
There are clear processes in place ensuring franchise documents are adhered to with respect to leasing and all necessary timelines
Ensures Franchise renewals are occurring and communicated to the Leadership team no later than 8 months before the end of the Franchise Agreement
Franchising is operating with the strictest compliance
Franchising is conducted in line with Australian Laws
DESIGN & CONSTRUCTION
NEW BUILDS & REFURBISHMENTS
Lead the Design & Construction Project Manager
Own projects lifecycle - from initial site inspections to final handover to operations, and completion of defects o Assess potential sites with Development Team
Define project requirements, scope, and budget
Translate project objectives into tasks
Proactively maintain a current awareness of the project activities and status
Identify and prioritize existing and potential issues and risks, and develop strategies and controls to mitigate them
Ensure projects are delivered on time and within the scope and within budget
Conduct inspections of potential sites
Review leasing documents to prepare design brief and CAPEX documentation
Works with Design & Construction Project Manager to direct the design process with external design firms and the CEO
Provide Standard details and Standard briefing to all 3rd party designers
Ensure Authorities’ approvals are obtained as required incl. council, food authority, etc
Consider BCA / DDA issues and advise
Confirm scope with Landlord and understand Contractor requirements
Leads the Design & Construction Project Manager to coordinate tender, analyse submissions & make recommendations to Mad Mex
Provide expert advice on construction methodologies, sequencing, building issues, and clash detection
Ensures Design & Construction Project Manager manages timelines to deliver the project ahead of the design schedule
Works with team to source materials & design finishing and organise procurement
Oversee defects & rectification defects & organise additional items/changes to the design as required by Mad Mex
Ensures Design & Construction Project Manager delivers an excellent new restaurant handover and opening schedule
Oversee remodelling projects of existing locations
Leads the team to manage/coordinate additional ad-hoc design projects
Qualification & Experience:
Strong leadership and organisational skills, especially the capacity to successfully manage several team members to deliver on competing priorities and deadlines
5+ years of Leasing Management experience
2 + years of Construction Project Management experience
2+ years of Design Coordination / Project Management experience
Experience working in, or a good understanding of the franchising & QSR industry
Strong communication & interpersonal skills, including the ability to confidently liaise with key stakeholders (both internally & externally)
Excellent negotiation skills
Strong knowledge of Project Management processes
Proven ability to identify and mitigate risks
High attention to detail, thoroughness, & follow-up skills
Capacity to work independently with minimal direction and also collaboratively in a team environment.
Some domestic travel involved
On occasion, this role will require interstate and intrastate travel.
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